FAQ - Artwork and Design

General questions on designs, how to create them and artwork quality required

If your question(s) are not answered please call our customer service at +45 70 10 30 40 or from the US at +1 404 902 5962 or contact us by e-mail on sales@eskesen.com

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What does production ready mean?
"Production-Ready" means that your files are ready to be processed for production and are set up in the exact artwork sizes required as per our templates.

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What artwork size is needed?
Artwork for pens needs to be oversized to ensure a good production quality. Templates for the various products are available in the download section HERE.

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Can you adapt my artwork?
Depending on the type of artwork submitted, we may be able to make modifications to your files.

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Can you use images from the internet?
Generally images from the internet are only 72dpi and are not suitable for production. In some cases images may be of sufficient size and/or quality to be used so send us whant you have and we will evaluate the images and let you know if they can be used.

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What image resolution and formats do you need?
By default we need an image resolution of minimum 300dpi. For optimal quality need need artwork in either of the following formats: EPS, PSD, JPG, PNG, TIFF, PDF, AI and CDR.

Text should preferably be in vector and outlined.

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What program versions should the files be?
We work with Adobe CC (Creative Cloud) and Coreldraw GS X4 and files should preferably be saved with reverse compatibility.

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What does your artwork service levels mean?
We offer four different artwork service levels:

  • QUICK FLOAT SERVICE - Artwork has been supplied in accordance with our template
  • Digital Service - Artwork supplied needs some adjustment, resizing or other corrections
  • Analogue Service - Artwork supplied needs extensive rework to be production ready

    The price for each service will appear from your quotation.

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If I provide a color proof, can you match to it?
We match colours as close as we can. If color matching is critical, we highly recommend you provide PMS references for any colours that require matching.

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Why do the colors in the product appear differently from the colors on my monitor?
Monitors display colors in RGB... not CMYK. As well, most monitors are not calibrated for color accuracy. There is also a wide range of gamma differences in PCs, Macs and various manufacturers of monitors. Room lighting can also have an impact of your perception of color.

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