Questions on general production issues such as production time, physical samples etc.
If your question(s) are not answered please call our customer service at +45 70 10 30 40 or from the US at +1 404 902 5962 or contact us by e-mail on

What is the standard production time for your products?

  • 20 working days for regular Floating Action pens & keytags
  • 25 days for other Floating Action products
  • 15 days for Acrylic key chains  
  • Conceal & reveal designs: add 5 days
  • Barrel imprint: add 5 days

Do you do rush orders if delivery is required sooner?
Yes, rush orders are available, subject to prior approval. The exact reduction in production time depends on the order load on file. A rush production fee of 20% is applicaple on all rush orders.

Why do you sometimes deliver up to 10% more than ordered?
In our production process the individual image pieces can be damaged and during our strickt quality control some products are discarded. To ensure that the ordered quantity is delivered we must produce a number of over runs. We ship and invoice up to 10% over delivery depending on the quantity.

What if my customer insists on exact quantity as ordered?
You may choose to order exact quantity. In this case a fee of 5% on the product price will be added to your order.

Download this FAQ on PDF.